Past Incidents

BT have published an update on their status page and appear to be looking into the problem. For further information including tips of how to resolve the issue, please see https://www.okappy.com/dropped-connection-issues/

We have isolated the issue to customers using BT as their Internet Service Provider in certain locations.

If you are affected, please visit https://www.okappy.com/dropped-connection-issues where we highlight steps you can take to help resolve the issue.

We are still receiving reports from some customers about slow performance. The issues seem to be focused on a particular location and ISP - BT. We are still not seeing any issues with any of our systems but have added extra capacity as a precaution. We continue to investigate and will post updates here.

See other reports of ISP issues here: https://downdetector.co.uk/status/bt-british-telecom/news/418675-problems-at-bt/ If your ISP is BT and you're having issues, this article may help https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/ss-fix-dropping-broadband

We have had some reports of slow performance but cannot see any issues on any of our systems. We are checking whether there is a wider issue in the UK and continue to monitor the situation although we've received no further reports of issues.